{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Standard delivery across Ireland is free on orders over 75 euro and 25 euro below that; Express Delivery is available on any order for 25 euro. Orders are processed within 24-48 hours on business days and delivery typically takes 5-7 days, with tracking emailed from dispatch. This store ships within Ireland only. All prices include VAT.",
    "content": "Shipping and delivery Last updated 30 August 2026. Where we deliver Ireland only. We do not ship overseas from this store. Powder Greens sells in other countries under the same brand, and if you are outside Ireland one of those stores will be the right place rather than this one. We deliver everywhere in Ireland, including Dublin, Cork, Limerick, Galway, Waterford, Drogheda, Dundalk, Swords, Navan, Kilkenny. What delivery costs Standard delivery is free on orders over €75 , Ireland-wide. Below that, delivery is €25. Express Delivery, the fastest option, is available on any order for €25, and you can choose it in the cart. All prices include VAT, so the figure on the product page is the figure you pay. Order processing Orders are processed within 24-48 hours on business days, Monday to Friday, excluding Irish public holidays. Delivery across Ireland typically takes 5-7 days from dispatch. You will receive a shipping confirmation email with tracking details as soon as your order has been dispatched. For logistical reasons, items in the same purchase may be sent in separate packages. Please make sure your shipping address is correct at checkout. We are not responsible for delays or non-delivery caused by an incorrect address being provided. Our delivery partners Tracking Your tracking number arrives by email once the order ships, no sooner: we only receive it when the package leaves. You can follow it on the Track Your Parcel page. Returns Returns are covered separately: see Refunds & Returns for the statutory position, our own policy, eligibility and the returns process. Questions Email theteam@customersupport.care and have your order confirmation number from your Stripe receipt ready; it helps us locate your order instantly.",
    "url": "https://powdergreens.irish/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Statutory first: because the purchase is made at a distance, the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 give 14 days from delivery to cancel for any reason, a further 14 days to return the goods, and a refund of the price plus basic outbound delivery, with only the direct return cost falling on the customer and no fee of any kind. Because this is a sealed food product, that cancellation right ends once the seal is broken, for hygiene reasons. On top of that, the shop's own policy accepts returns for up to 15 days from purchase on an unopened tub with proof of purchase; where the statutory right does not apply, a 39 euro packing and handling deduction may be made and the customer pays return postage. Damaged, faulty or incorrect items are replaced or refunded in full with return postage covered; report damage within 48 hours of delivery with photos. Refunds go to the original payment method, processed within 24-48 hours of the return being received and inspected. Separately, goods must conform to the contract under the Consumer Rights Act 2022, and where they do not the remedy is a repair, replacement, price reduction or refund from the shop, with return postage paid by the shop.",
    "content": "Refunds and returns Last updated 30 August 2026. Two separate things are described on this page and it is worth keeping them apart. The first is what Irish law gives you, which we cannot limit or take away. The second is our own returns policy, which sits on top of it. Your 14 day right to cancel Because you bought online, the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 give you 14 days from the day the goods are delivered to cancel the order for any reason, without giving one. Tell us within those 14 days: an email to theteam@customersupport.care with your order number is enough. You can also cancel before your order ships, free of charge, on the same right. Once you have told us, you have a further 14 days to send the goods back. We refund the price you paid plus the basic outbound delivery charge , within 14 days of the goods reaching us or of your proof that you sent them. The one cost that falls on you is the direct cost of returning the goods. No fee of any kind is charged on a statutory cancellation. One exception applies, because this is a food product. Powder Greens is a sealed food. Under the same Regulations, the cancellation right no longer applies once the seal is broken, for health protection and hygiene reasons. An unopened tub is covered in full; an opened one is not, unless something is actually wrong with it, in which case the faulty-goods rights below apply regardless. Our own returns policy On top of the statutory position, our own policy accepts returns for up to 15 days from purchase . To be eligible: the tub is unopened, with the seal intact you have proof of purchase (the order confirmation email) Where a return falls under our own policy rather than the statutory right, a €39 packing and handling deduction may be made and you pay the postage to send the tub back, using a tracked service. We cover return postage in full, and deduct nothing, for anything that arrives damaged, faulty, not as described or incorrectly sent. When something is faulty Our goods must conform to the contract under the Consumer Rights Act 2022 : they must be of the quality, description and functionality you can reasonably expect. Where they are not, you are entitled to a repair or a replacement, and then to a price reduction or a refund where that does not put it right. We pay the return postage, and nothing anywhere on this site limits any of it. Tell us as soon as you can. Email theteam@customersupport.care with your order number, what is wrong and a photograph if the problem is visible. Damaged or defective on arrival If your order arrives damaged, or goes missing at delivery, contact us within 48 hours of delivery with your order number and photos where possible, and we arrange a replacement or a full refund at no cost to you. We may ask for a little more information about the condition the order arrived in, and we appreciate your cooperation. How a return works Email theteam@customersupport.care with your order number and the reason for the return. Our team responds within 24-48 hours with a return authorisation and instructions. Do not send anything back before you have that reply. Repack the tub securely and ship it to the address provided, keeping the tracking details. Once received and inspected, your refund is processed within 24-48 hours, to the original payment method. Allow a further 3 to 5 business days for it to appear, depending on your bank. If we cannot sort it out Say so in the same email thread and it goes to someone else rather than back into the queue. If you are still not satisfied, you can contact the Competition and Consumer Protection Commission (ccpc.ie). Nothing on this page affects your right to do that. Our complaints handling policy describes the process. Who you are dealing with Powder Greens, operated by Caruso Consulting Co Ltd (Company registration (Thailand) 0765554000332), Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin D02 VN88, Ireland. Email theteam@customersupport.care .",
    "url": "https://powdergreens.irish/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Powder Greens Ireland collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy policy Last updated 30 August 2026. This policy explains what we collect, why, and what you can do about it. It is written to the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. Who we are Powder Greens, trading as Powder Greens, operated by Caruso Consulting Co Ltd (Company registration (Thailand) 0765554000332), Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin D02 VN88, Ireland. Contact us about anything on this page at theteam@customersupport.care . What we collect and why Order details. Your name, email address, delivery address and phone number, so the order can be picked, sent and tracked, and so we can contact you about it. Messages. Whatever you send us through the contact form or by email, so we can answer it. Site analytics. Which pages were viewed and roughly where from, so we can see what is useful. These load only after you accept cookies. We do not ask for anything we do not need, and there is no account to create on this site: checkout is guest only. Payment details We do not collect or store card numbers. Card payments go to Stripe and PayPal payments go to PayPal, and in both cases the payment details are entered with them rather than with us. What comes back to us is confirmation that the payment succeeded and the order details attached to it. Who else sees it Only the parties needed to complete your order: the fulfilment partner that packs it, the courier that delivers it, the payment provider you chose, and the email service that sends your confirmation. We do not sell personal information and we do not pass it to anyone for their own marketing. Cookies and tracking The site sets a small number of cookies to keep your cart working. Analytics and advertising tags are different: they load only after you accept cookies, and you can change that at any time using the cookie settings link in the footer. See the cookie policy for the detail. Email Order confirmations and delivery updates are transactional: you get them because you bought something. We send marketing email only to people who have asked for it, every marketing message carries an unsubscribe link, and unsubscribing takes effect immediately. That is what the ePrivacy Regulations and the GDPR require and it is also how we would want to be treated. How long we keep it Order records are kept for as long as Irish tax and business record-keeping law requires. Contact form messages are kept while they are useful for supporting you and then deleted. Analytics data is held according to the retention setting on the analytics property and is not tied to your name. Your rights You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required to keep it. Email theteam@customersupport.care and we will respond within a reasonable time. Complaints If you think we have mishandled your personal information, tell us first and give us a chance to fix it. If you are not satisfied with how we handle the complaint, you can take it to the Data Protection Commission at dataprotection.ie. Overseas storage Some of the services we use to run this store, including hosting, email delivery and analytics, store data on servers outside Ireland, with the safeguards the GDPR requires for any transfer outside the EEA. Where that happens we use established providers who are contractually required to protect the information they hold for us.",
    "url": "https://powdergreens.irish/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Powder Greens Ireland.",
    "content": "Terms and conditions Last updated 30 August 2026. These are the terms you agree to by using this site and by ordering from it. If you do not agree with them, do not order. Who you are contracting with Powder Greens, trading as Powder Greens, operated by Caruso Consulting Co Ltd (Company registration (Thailand) 0765554000332), Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin D02 VN88, Ireland. Contact: theteam@customersupport.care . Prices and taxes All prices are in euro, and all prices include VAT. The price shown on the product page is the price charged. Delivery is shown separately at checkout before you pay. We may change prices at any time, but the price that applies to your order is the one displayed when you placed it. Orders Placing an order is an offer to buy. We accept it when we dispatch the goods, and until then we may decline it, for example where an item is out of stock, where a price or description was obviously wrong, or where we cannot deliver to the address given. If we decline an order that has been paid for, we refund it in full. There is no account to create: checkout is guest only, and your order confirmation email is your record of the order. Product information We make every effort to display product images and descriptions accurately. Product packaging may vary slightly from what is photographed, and colours may appear slightly different depending on your monitor; this is a characteristic of photographic reproduction, not a defect. Where we do not publish a figure, the page says so rather than estimating one; if a detail matters to your decision, ask us before you order. Delivery We deliver within Ireland only. Standard delivery is free on orders over €75, and €25 below that; an express option is available in the cart. Orders are processed within 24-48 hours on business days, with tracking emailed from dispatch, and delivery typically takes 5-7 days. Delivery times are estimates rather than guarantees, but goods that do not arrive within a reasonable time are our problem to resolve under Irish consumer law. Full detail on the shipping page . Orders we cannot fill All orders are subject to availability. We may refuse or cancel an order where a price or description was obviously wrong, where fraud is suspected, or where the product is unavailable, and where that happens any payment taken is refunded in full. Returns and refunds Because this is a sealed food product, the statutory 14-day cancellation right applies to an unopened tub and ends once the seal is broken, for hygiene reasons. Our own policy accepts returns for up to 15 days from purchase on an unopened tub; where the statutory right does not apply, a €39 packing and handling deduction may be made and you pay the return postage. Full detail, including what happens when something is faulty or wrong, is on the refunds and returns page . Shopping listings Our product listings on Google Shopping and Meta platforms reflect the products we sell, including pricing, availability and descriptions. If you believe any of our listings are inaccurate, contact us at theteam@customersupport.care . Your statutory rights Nothing in these terms excludes, restricts or modifies any right you have under Irish or EU consumer law. Goods must conform to the contract under the Consumer Rights Act 2022: they must be of the quality, description and functionality you can reasonably expect. Where they are not, you are entitled to a repair or replacement, and then to a price reduction or a refund where that does not put it right. Because you buy at a distance, you also have a statutory 14-day right to cancel under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, described in full on the refunds page. Using this website By ordering from this site you confirm you are 18 years of age or older, or using it under the supervision of a parent or legal guardian. Do not upload or transmit anything through this site that contains malicious code, that is defamatory, obscene or discriminatory, or that infringes someone else's intellectual property. The content of this site, including its text, images and layout, belongs to us or to our suppliers and may not be copied for commercial use without permission. Liability Subject always to the consumer guarantees above, and to the extent the law allows, our liability arising from an order is limited to resupplying the goods or paying the cost of having them resupplied. See the limited liability and indemnity page. Changes and governing law We may update these terms. The version on this page when you order is the one that applies to that order. These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction, which does not affect any statutory right you have under EU law.",
    "url": "https://powdergreens.irish/terms-and-conditions/"
  }
}