Refunds and returns

Last updated 30 August 2026.

Two separate things are described on this page and it is worth keeping them apart. The first is what Irish law gives you, which we cannot limit or take away. The second is our own returns policy, which sits on top of it.

Your 14 day right to cancel

Because you bought online, the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 give you 14 days from the day the goods are delivered to cancel the order for any reason, without giving one. Tell us within those 14 days: an email to theteam@customersupport.care with your order number is enough. You can also cancel before your order ships, free of charge, on the same right.

Once you have told us, you have a further 14 days to send the goods back. We refund the price you paid plus the basic outbound delivery charge, within 14 days of the goods reaching us or of your proof that you sent them. The one cost that falls on you is the direct cost of returning the goods. No fee of any kind is charged on a statutory cancellation.

One exception applies, because this is a food product. Powder Greens is a sealed food. Under the same Regulations, the cancellation right no longer applies once the seal is broken, for health protection and hygiene reasons. An unopened tub is covered in full; an opened one is not, unless something is actually wrong with it, in which case the faulty-goods rights below apply regardless.

Our own returns policy

On top of the statutory position, our own policy accepts returns for up to 15 days from purchase. To be eligible:

• the tub is unopened, with the seal intact
• you have proof of purchase (the order confirmation email)

Where a return falls under our own policy rather than the statutory right, a €39 packing and handling deduction may be made and you pay the postage to send the tub back, using a tracked service. We cover return postage in full, and deduct nothing, for anything that arrives damaged, faulty, not as described or incorrectly sent.

When something is faulty

Our goods must conform to the contract under the Consumer Rights Act 2022: they must be of the quality, description and functionality you can reasonably expect. Where they are not, you are entitled to a repair or a replacement, and then to a price reduction or a refund where that does not put it right. We pay the return postage, and nothing anywhere on this site limits any of it.

Tell us as soon as you can. Email theteam@customersupport.care with your order number, what is wrong and a photograph if the problem is visible.

Damaged or defective on arrival

If your order arrives damaged, or goes missing at delivery, contact us within 48 hours of delivery with your order number and photos where possible, and we arrange a replacement or a full refund at no cost to you. We may ask for a little more information about the condition the order arrived in, and we appreciate your cooperation.

How a return works

1. Email theteam@customersupport.care with your order number and the reason for the return.
2. Our team responds within 24-48 hours with a return authorisation and instructions. Do not send anything back before you have that reply.
3. Repack the tub securely and ship it to the address provided, keeping the tracking details.
4. Once received and inspected, your refund is processed within 24-48 hours, to the original payment method. Allow a further 3 to 5 business days for it to appear, depending on your bank.

If we cannot sort it out

Say so in the same email thread and it goes to someone else rather than back into the queue. If you are still not satisfied, you can contact the Competition and Consumer Protection Commission (ccpc.ie). Nothing on this page affects your right to do that. Our complaints handling policy describes the process.

Who you are dealing with

Powder Greens, operated by Caruso Consulting Co Ltd (Company registration (Thailand) 0765554000332), Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin D02 VN88, Ireland. Email theteam@customersupport.care.